Airlines, including Delta Air Lines, continued to struggle to restore operations two days after a faulty software update caused technological havoc worldwide and resulted in several carriers grounding flights
NEW YORK — Airlines, including Delta Air Lines, continued to struggle to restore operations two days after a faulty software update caused technological havoc worldwide and resulted in several carriers grounding flights.
Total cancellations within, into or out of the U.S. on Sunday clocked in at 1,461, according to the latest data from FlightAware. Delta and United Airlines topped the cancellations.
Delta Chief Executive Ed Bastian said in a message to customers Sunday that flight cancellations continued as the airline tried to recover its systems and restore operations. He noted that the pause in Delta’s operations resulted in more than 3,500 Delta and Delta Connection scrubbed flights. Delta has been offering waivers to affected customers.
Bastian noted that that one of their crew tracking-related tools was affected and unable to effectively process the unprecedented number of changes triggered by the system outage.
“The technology issue occurred on the busiest travel weekend of the summer, with our booked loads exceeding 90%, limiting our re-accommodation capabilities,” Bastian wrote. “I want to apologize to every one of you who have been impacted by these events.”
Transportation Secretary Pete Buttigieg spoke to Bastian on Sunday about the airline’s high number of cancellations since Friday. The Transportation Department said its top officials have reminded Delta of the airline’s obligation to provide refunds to passengers whose flights were canceled and who don’t want to be rebooked on a later flight.
Delta Air Lines continues to face challenges as it works to restore operations following a recent tech outage that led to widespread flight cancellations. The airline, one of the largest in the world, has been working around the clock to address the issues and get passengers to their destinations as quickly as possible.
The tech outage, which occurred on a busy travel day, caused chaos for travelers as flights were grounded and delays mounted. Delta was forced to cancel hundreds of flights in the days following the outage, leaving many passengers stranded and frustrated.
In a statement, Delta CEO Ed Bastian apologized to customers for the disruption and pledged to do everything possible to make things right. The airline has been offering refunds and rebooking options to affected passengers, as well as providing updates on its website and social media channels.
Despite these efforts, Delta continues to experience cancellations as it works to fully restore operations. The airline has been working with its technology partners to identify the root cause of the outage and implement measures to prevent similar incidents in the future.
Passengers are advised to check their flight status regularly and contact Delta directly if they have any concerns about their travel plans. The airline has also been working with airport partners to minimize the impact of the cancellations and ensure that passengers are taken care of during this challenging time.
Delta’s tech outage serves as a reminder of the importance of robust IT systems in the airline industry. As air travel becomes increasingly reliant on technology, airlines must invest in infrastructure and processes to ensure that disruptions are kept to a minimum.
In the meantime, Delta is focused on getting back to business as usual and providing a positive travel experience for its customers. The airline remains committed to safety and customer service, and is working diligently to resolve the issues caused by the tech outage.
As Delta continues to work through this challenging period, passengers are encouraged to stay informed and patient as the airline works to restore operations and get everyone back in the air.
